Presenting Partner
A NEW CHAPTER IN HOW WE CARE
Modern healthcare has made incredible strides in technology, treatment, and outcomes. But even in the most advanced systems, something deeply human is still missing. Because behind every system, every protocol, every clinical milestone, there’s a human story.
She walked out of the hospital with her lab results in hand and a successful procedure behind her. But all she could think about was how no one looked her in the eye. No one told her what to expect next. The care was technically perfect, but emotionally, something was missing.
And she’s not alone.
Studies show that over 70% of patient complaints are about communication, delays, and emotional disconnect, not the quality of treatment. Hospitals that prioritize experience see higher patient trust, reduced readmissions, and stronger staff morale. Experience impacts outcomes and yet, it‘s still treated like a soft metric in a hard system.
The problems are real. Patients often leave hospitals with more questions than answers. Clinicians, though dedicated, are burnt out and constantly racing against time. Healthcare systems have become efficient machines but, in that pursuit, empathy is too often lost. While digital tools continue to evolve, the human touch that patients long for is quietly slipping away.
SO HOW DO WE FIX IT? HOW DO WE REDESIGN CARE THAT DOESN’T JUST TREAT BUT CONNECTS, SUPPORTS, AND HEALS?
That’s exactly what we’re coming together to explore.
On September 18–19, 2025, the Patient Experience Congress – Jakarta will bring together healthcare leaders, thinkers, and doers to confront these challenges head-on. Through case studies, strategy sessions, and bold conversations, we’ll uncover what truly makes care feel like care. Set under the transformative theme “Beyond Treatment: Building Connected, Compassionate Care” the event will unfold in the heart of South Jakarta at Mayapada Hospital.
THIS IS MORE THAN A CONFERENCE; IT’S A TURNING POINT.
If you believe healthcare should feel better not just function better, this is where it begins.
Join us in Jakarta. Let’s build what patients truly deserve.
Scientific Commitee
Event Speakers and Panelists
Co-Create the Future of Staff & Patient Experience: Be part of a platform redefining what it means to truly care—for both patients and those who serve them.
CENTRAL THEMES
Generational Care
Designing patient experiences that respect the distinct needs and voices of every age from childhood to elder care.
Digital Empathy
Humanizing virtual care experiences through thoughtful, intuitive technology.
Care Beyond the Hospital
Integrating home care and post-discharge support.
Healing Through Design
Creating calming, inclusive spaces that support dignity, privacy, and emotional well-being.
Celebrating Diversity in Care
Tailoring experiences to Indonesia’s cultural richness.
Breaking Barriers
Overcoming access challenges across geography and economics.
WHO WILL ATTEND THE INTERNATIONAL PX CONGRESS – JAKARTA
YOU ARE IN GREAT COMPANY - ATTENDEE ANALYTICS
Sponsors & Partners
Presenting Partner
Global Collaborative Partner
WHY WILL HEALTHCARE LEADERS GATHER IN JAKARTA?
Innovators and changemakers are coming together to revolutionize patient experience. This summit is where visionary solutions and actionable insights converge, shaping a future where healthcare is defined by compassion, transparency, and personalized care.
LEARN FROM THOSE TRANSFORMING PATIENT EXPERIENCE
You’ll hear from leading voice, visionaries and changer makers who are redefining what patient experience means in real time. Walk away with pages of practical strategies to deliver personalized, high-touch experiences. Expect powerful keynote sessions, handson workshops, real-world case studies, dynamic panels, and conversations that move the industry forward.
MEET NEW INNOVATIVE VENDORS - ALL IN ONE PLACE
Discover cutting-edge technologies and tools designed to elevate experience across the care continuum. Engage directly with solution providers who are making empathy scalable, efficiency smarter, and care more connected.
JOIN A COMMUNITY THAT CARES BEYOND THE CONGRESS
This isn’t just a two-day event. It’s a gateway to a network of changemakers, doers, and believers in experience-first healthcare. Build lasting connections, exchange ideas that matter, and leave inspired—with people walking the same path as you.
Be a driving force in reshaping healthcare experiences. Together, we’ll elevate care to new heights, ensuring patients are at the heart of every decision and receive the care and recognition they truly deserve.
Join us at the Patient Experience Congress and be part of a transformative movement.
We can‘t wait to welcome you to Jakarta and co-create the future of healthcare.
ABOUT THE PRESENTING PARTNER
Mayapada Healthcare (PT Sejahteraraya Anugrahjaya Tbk.) (IDX:SRAJ) is a key business pillar of the Mayapada Group (founded by Dato‘ Sri Prof. DR. Tahir in 1986) in the healthcare services sector. Mayapada Healthcare operates seven hospitals— Mayapada Hospital Tangerang, Mayapada Hospital Jakarta Selatan, Mayapada Hospital Bogor, Mayapada Hospital Kuningan, Mayapada Hospital Bandung, and Mayapada Hospital Nusantara—with a total capacity of over 1,200 beds, supported by more than 1,500 expert medical professionals. Mayapada Hospital Jakarta Selatan obtained JCI accreditation in December 2024 while the other hospitals have the highest levels of accreditation domestically. Mayapada Hospital has received various accreditations and awards, as well as operates several flagship services 'Centers of Excellence’.
VENUE
Mayapada Hospital South Jakarta, Indonesia
Mayapada Hospital South Jakarta is a flagship hospital of Mayapada Healthcare, which obtained JCI accreditation in December 2024 .Mayapada Hospital South Jakarta offers specialized Centers of Excellence including Cardiovascular Center, Oncology Center, Tahir Neuroscience Center, Gastrohepatology Center, Orthopedic Center, Obstetrics & Gynecology Center, Pediatric Center, Tahir Uronephrology Center, Internal Medicine and Pulmonology Center, Allergy-Immunology Center and the Autoimmune Center. For more info: https://mayapadahospital.com
ADDRESS
MAYAPADA HOSPITAL SOUTH JAKARTA
Ang Boen Ing Auditorium
Tower 1, 10th Floor
Jl. Lebak Bulus I Kav. 29, Cilandak, South Jakarta
Website: https://g.co/kgs/JiHAAmB
Contact: +62 21 2921-7777 / 150770
Mayuri Deshmukh, Chief Service Officer - BII: mayuri.deshmukh.biiworld.ae
About the Organizer
Business and Industry Insights (BII), formerly known as BII World, has been organizing healthcare events across the globe. With events like multiple editions of Patient Experience Excellence Congress, International Patient Experience Symposium, Patient Experience and Engagement Summit and other Patient Experience Summit in Middle East, Asia and Africa, BII World has successfully created a niche identity and brand for organizing Patient centric events globally, in partnership and support of governing bodies and regional Ministries.
