Insights to Impact
From Insights to Impact: Human Experience Transformation Stories Across the Continuum of Care
Collaborative Panels
Real-World Case Studies and Collaborative Panels with Leading U.S. & Global Health Systems
Shaping the Future
Innovations Shaping the Future of Patient & Staff Experience from Bedside to Boardroom
250 Curated Senior Leaders
Exclusive Networking with 250 Curated Senior Leaders Driving Healthcare Excellence
Welcome to the patient and staff experience congress - New York 2026
The healthcare experience is at a crossroads. In a rapidly shifting environment shaped by digital acceleration, evolving policies, and heightened expectations, the New York edition of the Patient and Staff Experience Congress brings together the leading voices shaping the future of human-centered care.
Building on the success of our San Diego Congress, this edition converges trailblazing leaders, experience architects, and innovators in one of the most dynamic healthcare regions in the United States. From AI and the human edge, to workforce safety and resilience, to co-designed innovations and value-based transformation, the Congress is a platform for actionable insights and high-impact collaboration.
Join us in New York as we shape a patient and workforce-centered future grounded in resilience, co-design, technology, and equity.
Key Themes of the Congress
THE LEADERSHIP MANDATE: EMBEDDING EXPERIENCE INTO EVERY LAYER OF HEALTHCARE DELIVERY
How leaders can make experience a core priority across governance, strategy, and daily practice
HEALING THE HEALERS: REBUILDING WORKFORCE MORALE AND TRUST IN THE WAKE OF BURNOUT
Practical strategies to address burnout, prevent workplace violence, restore trust, and create a thriving workforce culture.
HUMANIZING HEALTHCARE AT SCALE: CREATING A CULTURE OF COMPASSION IN LARGE SYSTEMS
Ensuring empathy and humanity remain central, even in the most complex and high-volume organizations.
FROM SCORES TO STORIES: REIMAGINING PATIENT EXPERIENCE AS A STRATEGIC AND HUMAN IMPERATIVE
Moving beyond metrics to harness narratives, insights, and lived experiences to drive real change.
CARE WITHOUT BORDERS: DESIGNING ACCESS AND CONTINUITY ACROSS THE FULL HEALTH JOURNEY
Building integrated, equitable care pathways that remove barriers and deliver seamless experiences.
EXPERIENCE BY DESIGN: INNOVATION, INTEGRATION, AND THE POWER OF DATA
Using design thinking, technology, and analytics to reshape patient and staff experiences.
THE HUMAN EDGE OF ARTIFICIAL INTELLIGENCE: BUILDING EMPATHETIC, INTELLIGENT CARE SYSTEMS
Exploring how AI can augment compassion, support decision-making, and enhance the human touch.
CO-DESIGN IN ACTION: PARTNERING WITH PATIENTS, FAMILIES, AND COMMUNITIES TO TRANSFORM CARE
Real-world collaborations that embed the patient and family voice into every level of care redesign.
REDEFINING VALUE: ALIGNING OUTCOMES, EXPERIENCE, AND EQUITY IN MODERN HEALTHCARE
Creating a new standard of value that integrates quality, experience, and health equity.
ELEVATING EMPLOYEE EXPERIENCE: BEYOND ENGAGEMENT TO FULFILLMENT AND GROWTH
Transforming the workplace into an environment where staff feel valued, supported, and empowered.
SAFETY FIRST: STRENGTHENING THE PATIENT EXPERIENCE THROUGH RELIABLE, HIGH-QUALITY CARE
Safety First: Strengthening the Patient Experience Through Reliable, High-Quality Care.
QUALITY REDEFINED: DRIVING EXCELLENCE THROUGH CONTINUOUS LEARNING AND IMPROVEMENT
Embedding quality into every interaction to deliver consistent, high-reliability care across the continuum.
Why New York Stands Out
New York is not only a global hub of culture and innovation—it is also one of the most dynamic and diverse healthcare ecosystems in the United States. From leading academic medical centers and community hospitals to policy influencers and technology pioneers, New York offers unparalleled access to the forces driving healthcare transformation.
EPICENTER OF HEALTHCARE DIVERSITY
Home to some of the most complex patient populations and care delivery models
GLOBAL VISIBILITY
Leaders and institutions in New York influence healthcare practices and policy worldwide
INNOVATION AT SCALE
Blending cutting-edge technology with human-centered approaches to care.
COLLABORATIVE SPIRIT
A proven culture of partnership across providers, patients, payers, and policymakers
Why Will PX Leaders Gather In New York?
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250 SENIOR LEADERS
An exclusive, carefully curated audience ensures meaningful peer-to-peer learning and networking
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FULL CONTINUUM OF CARE
Sessions span from patient experience to staff well-being, ensuring a holistic lens on human-centered healthcare.
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#4 GLOBAL RANKING
BII Health was recognized among the world’s top patient experience events in 2025, guaranteeing world-class content delivery
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SAN DIEGO SUCCESS
Outstanding ratings and rave reviews from our 2025 edition — now bringing that excellence to New York.
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GLOBAL & LOCAL PERSPECTIVES
Learn from U.S. leaders alongside international trailblazers who are redefining PX and EX worldwide.
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ACTIONABLE CASE STUDIES
Real-world examples of what’s working today in hospitals and health systems.
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CO-DESIGN IN ACTION
Patient, family, and staff voices take center stage, showcasing collaboration that transforms outcomes.
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AI MEETS EMPATHY
Explore how technology and human connection can complement each other in care delivery
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VALUE-BASED TRANSFORMATION
Discover how experience is shaping the next wave of value-based healthcare strategies.
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UNMATCHED NETWORKING
Forge connections with executives, policymakers, innovators, and advocates who are driving change.
Voices Driving Change in Healthcare
Confirmed Speakers & Panelists
Rick Evans
Sponsors & Partners
Gold Partner
Silver Partners
Media Partners
Past Speakers & Panelists
Past Sponsors & Partners
