Organised By
Organised By

International PX Congress - UAE

Patient & Staff Experience Edition
Experience Matters: Building Trust, Empowering Teams, Inspiring Change

2-Day Congress: 19th - 20th November 2025

Post-Congress Workshops: 21st November 2025

Park Rotana, Abu Dhabi, UAE

Strategic Partner

Organized By

Organized By

THE BIG PICTURE: PX UNCOVERED

What if the key to better health isn’t just in new treatments—but in how we experience care every day?

At the Patient & Staff Experience Congress – Abu Dhabi, we’re redefining healthcare by putting trust, empathy, and connection at the center. In a world where patients feel unheard and healthcare teams are under pressure; experience is the game-changer. Organizations that prioritize it see real results—up to 40% higher patient satisfaction and stronger staff retention.

This November, join the region’s most visionary leaders, innovators, and advocates for:

  • Two powerful days of cutting-edge insights and transformative strategies
  • An inspiring PX Initiative Awards – UAE Edition celebration on Day 2 evening, honoring excellence in patient and staff experience
  • A dedicated Post-Congress Workshop Day for hands-on learning and deeper dives into practical solutions

Step into a new era of connection, compassion, and impact in healthcare!

Congress at a Glance: What to Expect?

2-Day Congress

Healthcare Leadership Awards

Interactive Workshops

Tech-Talks

Insightful Sessions

Solution Showcase

Exclusive Networking

Participation Certificates

Scientific Committee

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Dr. Hassa Saif Al Mazrouei
CONFERENCE CHAIRPERSON

Dr. Hassa Saif Al Mazrouei

Medical Director Patient Experience
Sheikh Shakhbout Medical City, UAE

Dr. Ahmad Al Khayer

General Manager | Group Director of Rehabilitation
NMC Provita | NMC

Girish U Sehgal

Chief of Patient Experience Officer
Sheikh Shakhbout Medical City (SSMC)

Phil Stylianides

Chief Operating Officer
Picker Institute

Paul Millett

Director - Global BD
Cemplicity

Speakers And Panelists

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Dr. Raza Siddiqui

Group CEO | Executive Director
Arabian Healthcare Group | RAK Hospital

Dr. Mujtaba Ali Khan

Group Chief Clinical Innovation Officer / Chief Executive Officer
Burjeel Holdings / Burjeel Medical City

Dr. Summia Samir Zaher

Chief Executive Officer
Danat Al Emarat Hospital for Women & Children

Aysha Al Mehri

Regional CEO - Al Ain Region
Burjeel Holdings

Marcelo Pereira

Chief Executive Officer
Oman International Hospital

Past Sponsors And Partners

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Why Will Healthcare Leaders Gather in Abu Dhabi?

Experience the future of patient and staff experience in Abu Dhabi, where healthcare visionaries unite to spark collaboration, ignite innovation, and redefine the human side of care.

ELEVATING THE ENTIRE EXPERIENCE JOURNEY

This forum takes a comprehensive view spotlighting both patient and workforce experiences as two inseparable pillars critical to delivering compassionate, effective care.

REAL SOLUTIONS, READY TO IMPLEMENT

Discover tools, frameworks, and real-world examples that show how to apply empathy, technology, and data to enhance quality of care and improve workforce retention.

LED BY EXPERTS WHO HAVE DONE IT

Learn from experienced leaders who have successfully transformed experience models within hospitals, clinics, and health systems across the region and beyond.

BUILD YOUR PROFESSIONAL NETWORK

Meet CXOs, nursing leaders, patient advocates, and HR professionals through structured networking breaks, roundtables, and social activities designed for collaboration.

SOLUTION SHOWCASE

Explore a curated showcase of technologies and services that improve communication, patient engagement, staff support, and digital transformation in healthcare.

Join us at the Upcoming Editions of
International Patient Experience Congress

Central Themes

The Patient & Staff Experience Congress – Abu Dhabi centers on the most pressing priorities in healthcare today. From workforce wellbeing and digital innovation to leadership and cultural sensitivity, each theme reflects the real challenges and bold solutions shaping the future of healthcare experiences in the region.

Redefining Excellence

The Future of Patient & Staff-Centered Care

Culture, Inclusion & Belonging

Humanizing Healthcare for Diverse Communities

The Workforce Reset

Empowering, Retaining, and Re-energizing Healthcare Teams

Leadership at the Heart

Building Experience-Driven Health Systems

Data-Driven Compassion

Using Insights to Personalize the Human Experience

Safety, Dignity & Respect

Reconnecting the Fundamentals of Healing

Care Beyond Walls

Experience Innovation in Home, Virtual & Community-Based Settings

Experience Technology

Designing Tools that Truly Empower Patients and Staff

Who Attends The Patient and Staff Experience Congress?

  • Healthcare Executives and Administrators
  • Patient Experience Leaders
  • Human Resources Professionals
  • Clinical and Nursing Leaders
  • Quality and Safety Officers
  • Healthcare Innovators and Technologists
  • Patient Advocates