Pre-Event Masterclass A

Co-creation – Consumer Engagement Which Can Drive Healthcare Patient Engagement & Advocacy

20th February 2022 | 10:00– 12:30 hrs. GST

LED BY

Christina Ioannidis, CEO | Aquitude Group – The Engagement Agency

The current CoVid19 pandemic has strained physicians, caregivers and patients. However, this is also a critical time to establish collaborative partnerships so as to amplify the voices of patients and their families and lay the foundations for a post CoVid19 world. These partnerships will not only enhance clinical outcomes but can also improve operational efficiencies.

In this session, delegates will discover:

  • Patient Engagement and how it improves clinical outcomes
  • Why Families are just as critical as patients in the CoVid PX journey
  • Co-creation Framework: defining the secret sauce to executing effective Patient and Family engagement
  • The KPIs which are mostly affected by developing a collaborative Patient – Family partnership

Pre-Event Masterclass B

Patient Engagement Strategies & Measurement

20th February 2022 | 14:00 – 16:30 hrs. GST

LED BY

Christina Ioannidis, CEO | Aquitude Group – The Engagement Agency

Patient experience is more than just a hot topic; it is an imperative requirement for healthcare organisations looking to thrive in the era of CoVid19. Embedding Patient-centricity requires a strategic mindset combined with flawless tactical execution. This intensive virtual programme will offer delegates a deep dive into the intricacies of delivering patient experience with a razor-sharp focus on execution and measurement.

In this session, delegates will discover:

  • Patient mindsets by touch-point and how they impact clinical outcomes
  • The Ideal Service Recovery framework: the ultimate approach to turning negative into positive conversations
  • Data-Balanced PX: Leveraging Operational + Experiential Data Points
  • The ultimate Experiential KPIs: how the Net Promoter Score trumps Patient Satisfaction
  • Why the Patient Effort Score is a critical tool in the PX arsenal

Post-Event Masterclass A

Ultimate Patient Experience Transformation Playbook

24th February 2022 | 10:00– 12:30 Hrs. GST

LED BY

Christina Ioannidis, CEO | Aquitude Group – The Engagement Agency

Patient experience is more than just a hot topic; it is an imperative requirement for healthcare organisations looking to thrive in the era of CoVid19. Embedding Patient-centricity requires a strategic mindset combined with flawless tactical execution. This intensive virtual programme will offer delegates a deep dive into the intricacies of creating a Patient-Centric organisation. Relevant for all players in the healthcare value-chain, delegates will benefit from understanding the step-by-step framework they can follow to create deeper patient-centric cultural change within their organisations in the era of CoVid19.

In this session, delegates will:

  • Understand what Patient Experience is and why it is important for patients and healthcare providers
  • Deep dive into the impact of CoVid19 on Patient Experience and its long-term implications available to achieve patient engagement
  • Discover a 7-step PX framework for defining and embed a Patient-Centric culture for their organisation
  • Learn the latest tools to drive patient-centricity and break organisatonal silos
  • Set the optimal Patient-Centric Key Performance Indicators to drive their organisational results

Post-Event Masterclass B

Empathy in Healthcare Masterclass

24th February 2022 | 14:00– 16:30 Hrs. GST

LED BY

Christina Ioannidis, CEO | Aquitude Group – The Engagement Agency

Empathy has been proved to increase organisational effectiveness and improve clinical outcomes. This intensive virtual training course is designed to help healthcare professionals develop a deeper level of communication to approach difficult and sensitive conversations with patients, carers, families, and colleagues with empathy. Delegates will develop a deep psychological understanding of themselves and others to best communicate with compassion.

In this session, delegates will:

  • Develop an understanding of how empathy and emotional awareness underpins effective healthcare
  • Learn to identify and understand empathically-focused thinking and compassionate caring
  • Develop strategies to perform with empathy in order to prevent burn out and improve individual and team resilience
  • Appreciate empathetic narrative medicine through practice and how to use these narrative medicine skills for patient rapport and engagement
  • Obtain a tool-kit of strategies for empathetic communication to facilitate staff well – being and productivity