Pre-Event Masterclass A
Co-creation – Consumer Engagement Which Can Drive Healthcare Patient Engagement & Advocacy
20th February 2022 | 10:00– 12:30 hrs. GST
LED BY
Christina Ioannidis, CEO | Aquitude Group – The Engagement Agency
The current CoVid19 pandemic has strained physicians, caregivers and patients. However, this is also a critical time to establish collaborative partnerships so as to amplify the voices of patients and their families and lay the foundations for a post CoVid19 world. These partnerships will not only enhance clinical outcomes but can also improve operational efficiencies.
In this session, delegates will discover:
- Patient Engagement and how it improves clinical outcomes
- Why Families are just as critical as patients in the CoVid PX journey
- Co-creation Framework: defining the secret sauce to executing effective Patient and Family engagement
- The KPIs which are mostly affected by developing a collaborative Patient – Family partnership
Pre-Event Masterclass B
Patient Engagement Strategies & Measurement
20th February 2022 | 14:00 – 16:30 hrs. GST
LED BY
Christina Ioannidis, CEO | Aquitude Group – The Engagement Agency
Patient experience is more than just a hot topic; it is an imperative requirement for healthcare organisations looking to thrive in the era of CoVid19. Embedding Patient-centricity requires a strategic mindset combined with flawless tactical execution. This intensive virtual programme will offer delegates a deep dive into the intricacies of delivering patient experience with a razor-sharp focus on execution and measurement.
In this session, delegates will discover:
- Patient mindsets by touch-point and how they impact clinical outcomes
- The Ideal Service Recovery framework: the ultimate approach to turning negative into positive conversations
- Data-Balanced PX: Leveraging Operational + Experiential Data Points
- The ultimate Experiential KPIs: how the Net Promoter Score trumps Patient Satisfaction
- Why the Patient Effort Score is a critical tool in the PX arsenal
Post-Event Masterclass A
Ultimate Patient Experience Transformation Playbook
24th February 2022 | 10:00– 12:30 Hrs. GST
LED BY
Christina Ioannidis, CEO | Aquitude Group – The Engagement Agency
Patient experience is more than just a hot topic; it is an imperative requirement for healthcare organisations looking to thrive in the era of CoVid19. Embedding Patient-centricity requires a strategic mindset combined with flawless tactical execution. This intensive virtual programme will offer delegates a deep dive into the intricacies of creating a Patient-Centric organisation. Relevant for all players in the healthcare value-chain, delegates will benefit from understanding the step-by-step framework they can follow to create deeper patient-centric cultural change within their organisations in the era of CoVid19.
In this session, delegates will:
- Understand what Patient Experience is and why it is important for patients and healthcare providers
- Deep dive into the impact of CoVid19 on Patient Experience and its long-term implications available to achieve patient engagement
- Discover a 7-step PX framework for defining and embed a Patient-Centric culture for their organisation
- Learn the latest tools to drive patient-centricity and break organisatonal silos
- Set the optimal Patient-Centric Key Performance Indicators to drive their organisational results
Post-Event Masterclass B
Empathy in Healthcare Masterclass
24th February 2022 | 14:00– 16:30 Hrs. GST
LED BY
Christina Ioannidis, CEO | Aquitude Group – The Engagement Agency
Empathy has been proved to increase organisational effectiveness and improve clinical outcomes. This intensive virtual training course is designed to help healthcare professionals develop a deeper level of communication to approach difficult and sensitive conversations with patients, carers, families, and colleagues with empathy. Delegates will develop a deep psychological understanding of themselves and others to best communicate with compassion.
In this session, delegates will:
- Develop an understanding of how empathy and emotional awareness underpins effective healthcare
- Learn to identify and understand empathically-focused thinking and compassionate caring
- Develop strategies to perform with empathy in order to prevent burn out and improve individual and team resilience
- Appreciate empathetic narrative medicine through practice and how to use these narrative medicine skills for patient rapport and engagement
- Obtain a tool-kit of strategies for empathetic communication to facilitate staff well – being and productivity