Ultimate Patient Experience Transformation Playbook

24th February 2022 | 10:00– 12:30 Hrs. GST


Christina Ioannidis, CEO | Aquitude Group – The Engagement Agency

Patient experience is more than just a hot topic; it is an imperative requirement for healthcare organisations looking to thrive in the era of CoVid19. Embedding Patient-centricity requires a strategic mindset combined with flawless tactical execution. This intensive virtual programme will offer delegates a deep dive into the intricacies of creating a Patient-Centric organisation. Relevant for all players in the healthcare value-chain, delegates will benefit from understanding the step-by-step framework they can follow to create deeper patient-centric cultural change within their organisations in the era of CoVid19.

In this session, delegates will:

  • Understand what Patient Experience is and why it is important for patients and healthcare providers
  • Deep dive into the impact of CoVid19 on Patient Experience and its long-term implications available to achieve patient engagement
  • Discover a 7-step PX framework for defining and embed a Patient-Centric culture for their organisation
  • Learn the latest tools to drive patient-centricity and break organisatonal silos
  • Set the optimal Patient-Centric Key Performance Indicators to drive their organisational results