Empathy in Healthcare Masterclass

24th February 2022 | 14:00– 16:30 Hrs. GST


Christina Ioannidis, CEO | Aquitude Group – The Engagement Agency

Empathy has been proved to increase organisational effectiveness and improve clinical outcomes. This intensive virtual training course is designed to help healthcare professionals develop a deeper level of communication to approach difficult and sensitive conversations with patients, carers, families, and colleagues with empathy. Delegates will develop a deep psychological understanding of themselves and others to best communicate with compassion.

In this session, delegates will:

  • Develop an understanding of how empathy and emotional awareness underpins effective healthcare
  • Learn to identify and understand empathically-focused thinking and compassionate caring
  • Develop strategies to perform with empathy in order to prevent burn out and improve individual and team resilience
  • Appreciate empathetic narrative medicine through practice and how to use these narrative medicine skills for patient rapport and engagement
  • Obtain a tool-kit of strategies for empathetic communication to facilitate staff well – being and productivity