Patient Engagement Strategies & Measurement

20th February 2022 | 14:00 – 16:30 hrs. GST


Christina Ioannidis, CEO | Aquitude Group – The Engagement Agency

Patient experience is more than just a hot topic; it is an imperative requirement for healthcare organisations looking to thrive in the era of CoVid19.  Embedding Patient-centricity requires a strategic mindset combined with flawless tactical execution. This intensive virtual programme will offer delegates a deep dive into the intricacies of delivering patient experience with a razor-sharp focus on execution and measurement.

In this session, delegates will discover:

  • Patient mindsets by touch-point and how they impact clinical outcomes
  • The Ideal Service Recovery framework: the ultimate approach to turning negative into positive conversations
  • Data-Balanced PX: Leveraging Operational + Experiential Data Points
  • The ultimate Experiential KPIs: how the Net Promoter Score trumps Patient Satisfaction
  • Why the Patient Effort Score is a critical tool in the PX arsenal