Patient Engagement Strategies & Measurement
20th February 2022 | 14:00 – 16:30 hrs. GST
LED BY
Christina Ioannidis, CEO | Aquitude Group – The Engagement Agency
Patient experience is more than just a hot topic; it is an imperative requirement for healthcare organisations looking to thrive in the era of CoVid19. Embedding Patient-centricity requires a strategic mindset combined with flawless tactical execution. This intensive virtual programme will offer delegates a deep dive into the intricacies of delivering patient experience with a razor-sharp focus on execution and measurement.
In this session, delegates will discover:
- Patient mindsets by touch-point and how they impact clinical outcomes
- The Ideal Service Recovery framework: the ultimate approach to turning negative into positive conversations
- Data-Balanced PX: Leveraging Operational + Experiential Data Points
- The ultimate Experiential KPIs: how the Net Promoter Score trumps Patient Satisfaction
- Why the Patient Effort Score is a critical tool in the PX arsenal