Vice President and Chief Patient Experience Officer
Alan Dubovsky is the Vice President and Chief Patient Experience Officer for Cedars-Sinai Medical Center in Los Angeles, California.
In his role, Alan is responsible for the facilitation of all patient experience strategy and operations improvements in the inpatient, ambulatory, emergency, and ancillary areas.
Alan is also responsible for Interpretation Services, providing language interpretation and translation needs to all medical center patients.
In addition, Alan is responsible for Patient Advocacy, the department tasked with managing complaints and grievances, and Lobby Services, the team responsible for first impressions at all entry points of the hospital.
Alan joined Cedars-Sinai in November, 2016, with 15 years focused on healthcare patient experience improvement.
Prior to joining Cedars-Sinai, Alan was with Emory Healthcare in Atlanta, Georgia, where he was responsible for patient experience and physician engagement, international health, and the leadership and talent development programs .
Alan completed his undergraduate degree in Business Administration at the University of Georgia and his Executive Master in Business Administration at Emory University.