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Girish U Sehgal

Girish U Sehgal

Chief of Patient Experience Officer

Sheikh Shakhbout Medical City (SSMC)

With over 27 years of global experience in Luxury Hospitality, Asset Management, Real Estate, and Healthcare, Girish has successfully led transformative projects across the USA, Canada, Bahamas, Maldives, India, and the UAE.

A Master’s graduate in International Hospitality and Services Industry Management from the prestigious Glion Institute of Higher Education, Switzerland.

Girish has played a pivotal role in optimizing the performance of high−value hospitality assets for world−renowned brands, including Four Seasons Hotels & Resorts, Taj Hotels Resorts & Palaces, JW Marriott, Grand Hyatt, DLF Ltd., and Cleveland Clinic Abu Dhabi.

Expertise & Achievements

Girish specializes in driving asset profitability, enhancing brand equity, and implementing investment strategies that deliver strong returns.

His leadership has been instrumental in repositioning multiple luxury projects, earning prestigious global accolades, including:

  • Conde Nast Traveler Readers’ Choice: #1 Resort in the World.

  • The Leading Hotels of the World: Best Leading Hotel of the World.

  • Virtuoso Best of the Best Awards: Nominated for Hotel of the Year

Recognized as a thought leader in the industry, he has been honored at global forums:

  • Top 100 Leaders in Asia & GCC for Innovation in Hospitality & Wellness.

  • South Asia Travel Award for Contribution to Real Estate & Hospitality.

  • Middle East Hospitality Awards:

    • Nominated as Hospitality Leader of the Year.

  • UAE Government’s Sectoral Committee: Advisor on hospitality standards for the healthcare sector.

    • Advisory Board Member, Emirates Academy of Hospitality, Dubai.

In his current role as Chief of Patient Experience at Sheikh Shakhbout Medical City (SSMC)—one of the largest tertiary hospitals in the UAE—Girish is leading a culture-wide transformation. By integrating hospitality-inspired excellence, operational innovation, and human-centered leadership into every aspect of care, he is redefining what patient experience means in modern healthcare.

Industry Thought Leadership

A sought−after speaker at global conferences, Girish has shared his insights in Singapore, Lausanne, London, India, and Dubai.

Passionate about luxury, hospitality, and customer-centric cultures, he advocates for:

  • Creating exceptional guest experiences.

  • The importance of employee engagement in driving service excellence.

  • Operational excellence and investment strategies for long-term success and driving innovation.