James Armstrong

James Armstrong serves as Vice President of Client Success at TTEC, bringing over 25 years of expertise in customer success, account management, and service excellence. He leads the UnitedHealth Group (UHG) portfolio, overseeing all facets of client engagement—from onboarding and implementation to ongoing support and strategic advocacy.

Collaborating closely with cross-functional teams, James ensures that UHG’s objectives align seamlessly with TTEC’s capabilities to deliver outstanding service and measurable results. Before joining TTEC, he held senior leadership roles at UnitedHealth Group and Optum, where he was instrumental in launching and scaling Optum’s captive offshore operations.

Renowned for his solution-oriented approach, James has consistently driven improvements in client satisfaction, retention, and growth. He is deeply committed to building strong partnerships, advancing client success, and pushing the boundaries of innovation in customer experience.