Rick Evans

Rick Evans is the Senior Vice President and Chief Experience Officer for NewYork-Presbyterian. In this role, he oversees NYP’s ongoing strategy to improve and enhance the patient and family experience across NYP’s continuum of care and its eleven facilities in and around New York City. Rick also leads enterprise-wide efforts – collaborating with leaders from the Columbia and Weill Cornell Physician Organizations – to improve access and the customer experience across an extensive network of over 700 ambulatory sites.

Rick also served as the first Chief Experience Officer appointed at the Massachusetts General Hospital and Massachusetts General Physicians Organization in Boston, MA. He is a member of the American Nurse Credentialing Center’s Magnet Commission, is the National Co-Chair for the Patient Experience Policy Forum with the Beryl Institute and is a regular columnist on patient and consumer experience issues with Becker’s Healthcare.