Rishka Isaacs

Rishka Isaacs is the Patient Experience Manager at Al-Futtaim Health, where she oversees the strategic direction and implementation of people-centred care across the organisation.

With over 20 years of cross-industry experience in customer experience and operations, she brings a strong service mindset to healthcare transformation.

She is a certified Patient Experience Specialist (PXS) and is preparing for the CPXP credential to further strengthen her impact in the field. Her leadership spans strategic governance, cross-functional alignment, and organisation-wide initiatives that drive excellence in service delivery. She has led high-impact projects in experience design, digital transformation, and recognition programmes.

Known for her empathetic leadership and collaborative approach, Rishka ensures the voice of the patient and staff is represented in executive discussions and decision-making. She collaborates closely with clinical and non-clinical teams to embed compassion, trust, and accountability into every aspect of the healthcare journey—shaping experiences that build connection and deliver meaningful outcomes.