Dr. Chatchai Yachantha
Chief Patient Experience Officer
Dr. Chatchai Yachantha graduated PhD in Medical Science (Urological research) from University of the Ryukyus, Okinawa, Japan. He also worked on designing the patient journey and patient care process for Japanese Government Medical Tourism Program (Medical Excellence Japan) and worked as international clinical patient coordinator. His experience also extended to the medical network management of AXA Group in Indochina, travel mobility services, and concierge services in Asia. Currently Dr. Yachantha leads the Patient Experience strategies in Thailand and being the Chairperson of Customer Experience Management Committee, Pride Clinic and Service Excellence Working Group covering all aspects of experiences for local patients, expatriates, medical tourists and travelers that visit Bumrungrad International from around the globe. His work also extended to bring up medical –hospitality networks during COVID-19 as the quarantine programs owner at Bumrungrad International. He is also appointed to be founding committee member of Global Patient Experience Council by Beryl Institute.