• 21st-23rd February 2022

    (3 days Scientific Symposium)

  • 20th & 24th February 2022

    (2 days Half day Masterclasses)

  • Organizing Partner
    Strategic Partner
    Organised By
    Organised By

    4th Annual International Patient Experience Symposium 2022

    21st - 23rd February 2022

    (3 Days of Symposium)

    Hybrid Participation – In-Person (Beach Rotana, Abu Dhabi) and Virtual Participation

    20th and 24th February 2022

    (2 Days of Masterclasses)

    Virtual Participation

    4th IPX Symposium – Ultimate 2022 PX Playbook

    Pressing ahead with the UAE’s vision to elevate holistic experiences, Cleveland Clinic Abu Dhabi & BII World is pleased to announce 4th edition of the International Patient Experience Symposium scheduled to take place from 21st – 23rd February 2022, in a hybrid format.

    Each year, we carefully craft a program that meets the trends and pain points of the patient experience discipline. Our distinguished faculty offers game changing insights to build capability, spark inspiration and generate momentum to prioritize innovations that are proven to positively impact the quality of lives for the patients, family, practitioners, and community alike.

    Join us as we collectively look at what is the next action plan of the leading PX veterans to transform the challenging possibilities into uncompromising realities.

    Scientific Committee Members


    Dr. Piergiorgio Neri

    Medical Director of Patient Experience
    Cleveland Clinic Abu Dhabi

    John Tote III

    Executive Director, Critical Care & Emergency Services and Patient Logistics
    Cleveland Clinic Abu Dhabi

    Saqib Chaudhry

    CDO - Head of Digital Innovation
    Cleveland Clinic Abu Dhabi

    Dr. Pascale Anglade

    Medical Director, Office of Professional Staff Affairs
    Cleveland Clinic Abu Dhabi

    Zeina Kassem

    Nursing Director of the Medical, Surgical, Digestive Diseases, Transplant & Oncology Service Lines |
    Cleveland Clinic Abu Dhabi

    Maazza Al Magthob

    Director of Patient Experience
    Cleveland Clinic Abu Dhabi

    Dr. Jean Uy-Kroh

    Gynaecology Surgeon, Consultant
    Cleveland Clinic (Ohio, USA)

    Our commitment to bring the healthcare community in the region closer & to disseminate market intelligence is stronger than ever

    Immersive Agenda – Second to None

    Packed with over 10 hours of controversial debates, thought-provoking keynotes, breakfast briefing, peer-roundtables, patient stories, Deep Dive Masterclasses& Brainstorming Sessions

    Every Discipline Covered, Every Challenge Addressed

    From strategy & leadership, culture, PX measurement, sustainability, nursing excellence to design thinking, patient engagement and caregiver experience and much more

    Learn from the Best!

    Listen to leading experts for an honest, unbiased view of what works now and where the future is headed.

    Technology & Innovation Lab

    Unveil the leading innovation and technology exhibit pioneering the next age patient engagement and communication

    Access from Anywhere in the World – ZERO TRAVEL

    We want to make learning accessible to all hospitals from anywhere in the world! An anticipated 500 attendees will also join us LIVE! Sessions will also be recorded and available on-demand

    Earn PXE Credits & Advance

    Develop your PX profession by securing credit points from the leading Patient Experience Institute upon attendance.

    Speakers & Panellists


    Dr. Jorge Guzman

    Cleveland Clinic Abu Dhabi

    Dr. Kathleen Neuendorf

    Vice Chair & Fellowship Director - Department…
    Cleveland Clinic Health System & a Palliative…

    Dr. Mouhamad Ghyath Jamil

    Consultant Pulmonary - Critical Care & Sleep…
    King Faisal Specialist Hospital & Research Centre;…

    Nasseer Masoodi

    Vice-Chair/Senior Consultant-Ambulatory General Internal Medicine; Vice-Chair (Acting)…
    Chair - Informatics Optimization Committee & Medical…

    Dr. Rene Toua

    Chief Clinical Officer
    Mediclinic International

    Dr. Rosanne Raso

    Vice President & Chief Nursing Officer

    2 Days - 4 Half-Day Masterclasses



    20th February 2022

    LED BY

    Christina Ioannidis


    Aquitude Group –The Engagement Agency


    10.00 – 12.30 hrs. GST

    Co-creation - Consumer Engagement Which Can Drive Healthcare Patient Engagement & Advocacy


    14.00 – 16.30 hrs. GST

    Patient Engagement Strategies & Measurement


    24th February 2022

    LED BY

    Christina Ioannidis


    Aquitude Group –The Engagement Agency


    10.00 – 12.30 hrs. GST

    Ultimate Patient Experience Transformation Playbook


    14.00 – 16.30 hrs. GST

    Empathy in Healthcare Masterclass

    Key Sessions and Topics

    • Curtain Raiser Keynote Address Dream, Believe & Achieve: The Translation of Resilience & Agility in Healthcare
    • Executive Plenary Session Second Pandemic : Unspoken Fears of Caregivers
    • Case Study Presentation “For Women by Women” Endoscopy Service
    • Fire Side Chat Service Culture, People & Leadership
    • Exclusive Presentation Psychological Safety & Trust
    • Case Study Presentation Co-creation – Consumer Engagement Which Can Drive Patient Engagement & Advocacy
    • Presentation Integrating Diversity, Equity, and Inclusion into the Improvement Journey
    • Panel Discussion Frontline Leader Engagement & Wellbeing
    • Case Study Presentation Patients have a Say in Services Offered at CCAD’s New Cancer Center: Patient Advisory Council
    • Focused Presentation Never Give Up: The Game Is Not Over TillThe Last Ball Falls. Volleyball as a model for Positive Mindset in Healthcare
    • Case Study Co-creation – Consumer Engagement Which Can Drive Healthcare Patient Engagement & Advocacy
    • Presentation Ensuring a Strong Internal Culture to Unlock Caregiver Capability & Enhance ThePatient Experience
    • And Many More…
    Download Event Agenda

    View all topics, speakers and participating companies.

    Highlights of Past Edition


    Very insightful and excellent content and inspiring speakers

    Brilliant day Maazza! So rich with great discussion. Thank You!

    Thank You Maazaa for amazing sessions today! Very informative and insightful and well coordinated discussion.

    This was such a wonderful symposium. Thank you to all the spakers for staring their knowledge and insight!

    Inspiring 3 days! Thankyou to all for such wonderful symposium!

    Thanks to everyone for such a wonderful event and well organized!

    It was very informative and well presented interims of expertise and their material presented appreciated.

    Join us at the 2022 Edition of
    Internationala Patient Experience Symposium