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6th Annual International Patient Experience Symposium 2024

"Transformative Empathy: Where Care Meets Innovation"

27th May 2024

(Pre-Conference Masterclass Workshops)

28th & 29th May 2024

(Two-Days Scientific Symposium)

In-Person Event

The St. Regis Abu Dhabi – United Arab Emirates

2024 - Embracing the Year of Patient Experience!


In the dynamic realm of healthcare, 2024 has emerged as a pivotal juncture, witnessing an unprecedented commitment to enhancing the patient experience. This pivotal shift underscores the industry's recognition of the paramount importance of placing patients at the core of healthcare. Across the globe, organizations are reshaping their strategies, prioritizing empathy, fostering innovation, and embracing a holistic approach to patient-centric care.

BII World continues to champion collaboration and knowledge exchange, evident in their transformative conferences that empower healthcare professionals to navigate this evolving landscape. Their patient experience and patient-centric conferences have played a pivotal role in catalyzing positive changes, fostering insightful discussions, and steering healthcare delivery towards a patient-centric future...


Embark on a healing odyssey at the 6th IPX Symposium, hosted at the elegant St. Regis Abu Dhabi. The journey begins with the theme, “Transformative Empathy: Where Care Meets Innovation.” Witness a symphony of ideas as healthcare visionaries redefine patient care globally.

Experience the quest for empathy in “Finding Empathy in Value-Based PX” and witness the fusion of art and healing in “The Art of Healing.” Explore leadership insights in “Beyond the Corner Office” and immerse yourself in the redefined hospitality of “The Art of Arrival.” “Inclusive Horizon” becomes the bridge connecting healthcare and the community, fostering collaboration for holistic patient well-being. This event showcases how technology and innovation silently enhance the patient experience. Join us for this extraordinary narrative in Abu Dhabi, where each theme unfolds as a chapter in the story of reshaping global healthcare—creating a symphony of patient-centered excellence.

View Past Edition Details Request 2024 Event Agenda

Scientific Committee

Dr. Hassa Saif Al Mazrouei
Committee Chairperson

Dr. Hassa Saif Al Mazrouei

Medical Director Patient Experience, Director of Internship Program, Obstetrics and Gynecology Physician
Sheikh Shakhbout Medical City, UAE

Dr. Sumaya Mohamed Al Balooshi

Director of Nursing / President
Emirates Health Services / Emirates Nursing Association

Dr. Héctor Upegui

Worldwide Market Development Executive & Chief Health Officer

Vivek Shukla

Chief Commercial Officer / Executive Director – Commercial
SEHA Group of Hospitals /PureHealth

Dr. Raza Siddiqui

Group CEO/Executive Director
Arabian Healthcare Group/Ras Al Khaimah Hospital

Speakers And Panelists


H.E. Rym Al Falasi

Supreme Council for Motherhood and Childhood
Conference Chairperson

Dr. Hassa Saif Al Mazrouei

Medical Director Patient Experience
Sheikh Shakhbout Medical City (SSMC)
Master of Ceremonies

Hasan Kassem

Regional Representative (MENA)
Semantic Hub

Dr. Mishal Al Qasimi

Chief Executive Officer
Specialized Rehabilitation Hospital
Health Shield Medical Center
Capital Health

Dr. Sumaya Mohamed Al Balooshi

Director of Nursing / President
Emirates Health Services / Emirates Nursing Association

Dr. Ramadan AlBlooshi

Senior Advisor to the Director General
Dubai Health Authority (DHA)

Dr. Ali M. Al Khathaami

Executive Director, Quality & Patient Safety
Ministry of National Guards Health Affairs, Saudi Arabia

Dr. Howard Podolsky

Group CEO
Cambridge Medical & Rehabilitation Center (CMRC)

Next Generation Voices - Insights from young Visionaries


Sponsors And Partners


Experience Excellence | Engage & Learn | Seize the Moment


Pre-Conference Workshops


Poster Presentation Competition 

Key Sessions and Topics

  • Finding Empathy in Value based PX
  • The Art of Healing: Integrating Creativity into Care
  • TechPx: Role and Impact of Technology in PX
  • Beyond the Corner Office: Leadership Impact on Transformative Changes
  • Nursing Excellence
  • Care Delivery Reengineering through Innovation
  • The Art of Arrival: Redefining Hospitality and Crafting the Space
  • Inclusive Horizon: Bridging the Gap between Healthcare and the Community
Download Event Agenda

View all topics, speakers and participating companies.

Highlights of Past Edition


"It was a pleasure and an honor to sponsor and support the 4th IPX Symposium. Moreover, I truly enjoyed the opportunity to participate on your esteemed panel discussion as well. Thank you, once again,for your time and your support."

“I would like to express my personal thanks in granting us the chance go attend the Patient Experience Symposium. I was able to learn a lot of different perspectives and methods on how to be a better caregiver to our patients. It was a refreshing experience to attend such an interesting event with a plethora of topics.”

“It was generally a very good experience listening to all the sessions as I have learned many things about establishing patient‘s satisfaction and healthcare workers needs that should be heard and done by the management level”

Join us at the 2024 Edition of
International Patient Experience Symposium