Mr. Mustafa Yacoub
Director of Patient Experience Department and Case Management
NMC ProVita
Mustafa Yacoub has been a part of NMC ProVita for the past 10 years when he joined as a Registered Nurse. He gained his Bachelor degree in Nursing in 2008 so spent a large part of his career in Intensive Care and in 2017 completed his Master in healthcare management from SBS Swiss Business School.
Mustafa has always initiated and maintained professional and great relationships with the patients and patients’ families of NMC ProVita, and as such he moved to the Patient Experience Department in 2015 and has gone on to lead that department as Director of patient experience. Mustafa is expert with 10 years of experience in enhancing clients Journey & experience, also resolving complex customer inquiries, Passionate about building strong patients’ relationships, driving brand loyalty, and increasing patients and their family’s engagement.